Packaging Guidelines

When returning an item back to us, it’s important that they’re packaged correctly so they don’t get damaged in transit. We advise returning items in the original packaging, assuming you have it and it’s still intact.

Where it’s not possible to use the original packaging, please make sure the item is sufficiently packaged to avoid any damage in transit.

You’re responsible for the return of the item(s) until they’ve landed with us and been checked-in in our warehouse.